Customer Success Manager
Our clients come to us for pipeline. This role makes sure they get it. You’ll own a book of clients end to end, spot problems in their results before they do, and turn what you learn into a better product for everyone.
- Team
- Customer Success
- Location
- UK, hybrid
- Type
- Full-time
- Reports to
- Isabelle, Co-founder
About Prospect AI
Prospect AI runs outbound for B2B companies: finding the right accounts, reaching them at the right moment, and booking meetings with buyers who actually want to talk. We’re a small team building the platform and delivering results for clients at the same time.
We’re now building out a proper delivery team so every client gets the attention their campaigns need. This is the first hire on that team, and the person in it will shape how we look after clients for years to come.
What you’ll do
Own your client list
You're the person each of your clients thinks of when they think of Prospect AI. You run their check-ins, answer their questions, handle support queries, and make sure nothing sits waiting on us.
Read the results before the client asks
Reply rates, positive replies, meetings booked, deliverability. You look at every account proactively, work out what is and isn't working, and come to the client with a view and a plan rather than a report.
Build better offers
When a campaign stalls, the fix is usually the offer, not the subject line. You'll work with clients to sharpen what they're actually putting in front of prospects, and turn that into new angles and campaigns.
Close the loop with engineering
You hear what customers need before anyone else does. You'll build simple systems and agents that capture that feedback and route it into the product roadmap, and you'll work directly with our engineers to get it shipped.
Who we’re looking for
- You understand cold outbound properly: deliverability, list building, targeting, copy, and why most campaigns fail.
- You've either run an outbound or lead gen agency, or worked in a sales role where you were responsible for your own pipeline.
- You're comfortable with numbers and can tell the difference between a campaign that needs patience and one that needs changing.
- You like building things. You'd rather set up an agent or an automation once than do the same task by hand every week.
- You write clearly and you're straight with people, including clients, when the news isn't good.
Nice to have
- Hands-on experience with tools like Clay, Apollo, Instantly, Smartlead or similar.
- Experience building with AI tools or LLM-based workflows, even informally.
- A background in B2B SaaS or services businesses selling to other businesses.
Why this role, why now
- You'd be one of the first hires outside the founding team, with real ownership from day one.
- Your work directly shapes the product. Feedback you surface turns into shipped features, not tickets that sit in a backlog.
- You'll learn how outbound works across dozens of industries, at a level few people ever see.
How to apply
Email isabelle@prospectai.cowith your CV or LinkedIn, and a few lines on the best outbound campaign you’ve run or managed: who it targeted, what the offer was, and what happened. No cover letter needed. We read every application.